Terms & Conditions
NeuroMind Therapy | Psychotherapy & Counselling
Last Updated: November 2026
These Terms and Conditions govern the provision of psychotherapy and counselling services by NeuroMind Therapy ("we", "our", "us"), operated by Stacie Spiler.
By engaging in or purchasing services through NeuroMind Therapy, you acknowledge that you have read, understood and agree to these Terms and Conditions.
1. General Information
NeuroMind Therapy provides psychotherapy and counselling services designed to support emotional wellbeing, self-understanding, personal development, relational functioning and psychological growth.
Our therapeutic approach draws on established psychological and therapeutic frameworks, including person-centred therapy, trauma-informed practice, attachment theory, narrative approaches, Internal Family Systems (IFS)-informed principles and other relevant therapeutic modalities.
Services may include:
Individual psychotherapy and counselling.
Relationship and interpersonal counselling.
Emotional regulation and behavioural support.
Trauma-informed therapeutic interventions.
Personal development and psychological wellbeing.
Psychoeducation and therapeutic resources.
Therapy is a collaborative process. While we aim to provide a safe, respectful and supportive therapeutic environment, individual outcomes will vary depending on personal circumstances, needs and engagement.
Our services are not a substitute for emergency mental health intervention, medical treatment or psychiatric care where these are required.
2. Professional Membership and Ethical Practice
NeuroMind Therapy is committed to maintaining professional, ethical and accountable standards of practice.
Stacie Spiler is a Level 2 member of the Australian Counselling Association (ACA) and is committed to practising in accordance with the ACA Code of Ethics and Practice.
Our practice is guided by the following ethical principles:
Respect for the dignity, autonomy and inherent worth of every individual.
Client self-determination and informed decision-making.
Maintaining appropriate professional boundaries.
Practising within the limits of professional competence, qualifications and experience.
Maintaining confidentiality and protecting client privacy.
Avoiding conflicts of interest and dual relationships wherever possible.
Ongoing professional development, reflective practice and appropriate supervision.
Recognising when referral to another professional or service is in the client's best interests.
Providing services that are culturally sensitive, inclusive and non-discriminatory.
We are committed to working within our professional scope of practice and will seek appropriate consultation, supervision or referral where a client's needs fall outside our competence.
3. Client Responsibilities
By engaging in psychotherapy or counselling, you agree to:
Provide accurate and relevant information to support the therapeutic process.
Participate voluntarily and communicate any concerns about your treatment or therapeutic experience.
Respect appointment times and adhere to the cancellation and rescheduling policy.
Inform your therapist of any significant changes in circumstances that may affect your safety or therapeutic needs.
Understand that therapy requires active participation and that outcomes cannot be guaranteed.
Clients retain the right to make their own decisions, decline therapeutic interventions and withdraw from therapy at any time.
4. Informed Consent
Prior to commencing therapy, clients will be provided with information about the nature and purpose of the therapeutic relationship, the proposed approach, fees, confidentiality and its limitations.
Informed consent is an ongoing process rather than a one-time agreement.
Clients have the right to:
Ask questions about therapeutic approaches and interventions.
Understand the purpose of proposed therapeutic activities.
Decline any intervention they are uncomfortable with.
Request clarification about their therapeutic progress.
Withdraw consent or discontinue therapy.
Where appropriate, consent will be reviewed throughout the therapeutic relationship.
5. Privacy and Confidentiality
NeuroMind Therapy recognises that privacy and confidentiality are fundamental to establishing a safe and trusting therapeutic relationship.
All personal information disclosed during therapy will be treated with respect and handled in accordance with applicable privacy legislation, including the Privacy Act 1988 (Cth), where applicable, and relevant Australian Privacy Principles.
Information collected may include:
Personal and contact details.
Relevant personal, family and relationship history.
Mental health and emotional wellbeing information.
Information relevant to assessment and therapeutic planning.
Session notes and records of therapeutic engagement.
Client information is collected and retained only for legitimate professional, therapeutic and administrative purposes.
Information will not ordinarily be disclosed to another person or organisation without the client's informed consent, except where disclosure is permitted or required by law or necessary to address significant safety concerns.
Limits of Confidentiality
Although confidentiality is a central component of psychotherapy and counselling, it is not absolute.
There are circumstances in which information may need to be disclosed, including:
Mandatory reporting: Where there are reasonable grounds to suspect a child or young person is at risk of significant harm, disclosure may be required under applicable child protection legislation.
Risk of serious harm: Where there is a serious and imminent threat to the life, health or safety of the client or another person.
Legal obligations: Where disclosure is required by law, including a valid court order or subpoena.
Professional obligations: Where limited information needs to be shared for appropriate professional supervision, consultation or clinical governance, with identifying information minimised wherever possible.
Other lawful disclosures: Where disclosure is otherwise authorised or permitted by applicable legislation.
Where reasonably possible and appropriate, clients will be informed before confidential information is disclosed.
6. Mandatory Reporting and Duty of Care
NeuroMind Therapy recognises its professional and legal responsibilities in relation to safeguarding children, vulnerable individuals and people experiencing significant risk.
In accordance with applicable NSW legislation and relevant professional ethical obligations, disclosures may be made to appropriate authorities or services where circumstances meet the relevant reporting or safety thresholds.
This may include:
Suspected child abuse, neglect or significant risk of harm.
Disclosures indicating a child or young person may be unsafe.
Serious threats of harm to the client or another person.
Circumstances requiring intervention to protect an individual's safety or wellbeing.
Any reporting or disclosure will be undertaken in accordance with applicable legal requirements and professional responsibilities.
The safety and wellbeing of clients and vulnerable individuals remain central considerations in therapeutic practice.
7. Professional Boundaries and Therapeutic Relationship
The therapeutic relationship is a professional relationship established for the benefit of the client.
NeuroMind Therapy maintains clear professional boundaries to protect the integrity, safety and effectiveness of the therapeutic process.
This includes:
Maintaining appropriate professional communication.
Avoiding exploitative, inappropriate or dual relationships.
Not engaging in personal, financial or sexual relationships with clients.
Maintaining appropriate boundaries outside scheduled sessions.
Ensuring therapeutic decisions are made in the client's best interests.
Therapeutic communication outside scheduled appointments is not a substitute for crisis intervention or emergency support.
8. Confidential Records and Information Security
Client records are maintained for professional, therapeutic and legal purposes.
Reasonable steps are taken to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Records will be retained and disposed of in accordance with applicable legal, professional and recordkeeping requirements.
Clients may request access to their personal information or request corrections in accordance with applicable privacy legislation. Certain limitations may apply where access would adversely affect another person's privacy or where disclosure is otherwise restricted by law.
9. Fees, Cancellations and Refunds
All fees will be communicated before services commence.
Payment is required in accordance with the agreed booking arrangements.
Sessions cancelled with less than 24 hours' notice may incur the full session fee.
Missed appointments without notification may incur the full session fee.
Appointments rescheduled with at least 24 hours' notice can be moved without additional charge, subject to availability.
Completed therapeutic sessions are non-refundable.
Prepaid services and packages will be subject to their agreed terms and applicable Australian Consumer Law.
Exceptional circumstances, including illness and emergencies, will be considered on an individual basis.
Please refer to our separate Cancellation and Rescheduling Policy for further details.
10. Crisis Support and Emergency Situations
NeuroMind Therapy does not operate as an emergency or crisis response service.
If a client is experiencing an immediate mental health crisis, is at risk of harming themselves or another person, or requires urgent medical intervention, they should contact emergency services on 000 or attend their nearest emergency department.
Clients may also contact:
Lifeline: 13 11 14
NSW Mental Health Line: 1800 011 511
Suicide Call Back Service: 1300 659 467
Clients are encouraged to seek appropriate emergency or specialist support when required.
11. Professional Supervision and Continuing Development
Ethical and effective therapeutic practice requires ongoing professional development, reflection and accountability.
NeuroMind Therapy is committed to maintaining professional competence through continuing education, reflective practice and appropriate professional supervision.
Where client matters are discussed in supervision or professional consultation, confidentiality will be maintained and identifying information will be minimised wherever practicable.
12. Intellectual Property
All original therapeutic resources, written materials, educational content, frameworks, workbooks and proprietary materials developed by NeuroMind Therapy remain the intellectual property of their respective owner.
Clients are granted permission to use materials supplied during therapy for their personal use only.
Materials may not be reproduced, distributed, commercially exploited or shared without prior written permission.
13. Disclaimers and Limitations
Psychotherapy and counselling are collaborative processes. While NeuroMind Therapy endeavours to provide ethical, competent and evidence-informed services, no particular therapeutic outcome or result can be guaranteed.
Our services do not constitute medical diagnosis, psychiatric assessment, legal advice or medical treatment.
Where appropriate, clients may be encouraged to seek additional support from a GP, psychologist, psychiatrist or other qualified health professional.
Nothing in these Terms and Conditions excludes, restricts or modifies any rights or remedies available to consumers under Australian Consumer Law.
14. Complaints and Professional Accountability
NeuroMind Therapy welcomes feedback and takes concerns about professional conduct and service delivery seriously.
Clients are encouraged to raise any concerns directly so that they can be addressed respectfully and appropriately.
Where a concern relates to professional conduct or ethical practice, clients may also access the Australian Counselling Association's complaints and professional standards processes.
Further information about the ACA complaints process is available at:
15. Governing Law
These Terms and Conditions are governed by the laws of New South Wales, Australia, and applicable Commonwealth legislation.
Any disputes will be approached in good faith, with the intention of reaching a fair and reasonable resolution.
16. Amendments
NeuroMind Therapy reserves the right to update these Terms and Conditions to reflect changes in professional practice, legislation, service delivery or regulatory requirements.
The most current version will be made available through our website.
Clients will be notified of material changes where appropriate.
17. Contact Information
For enquiries regarding these Terms and Conditions, privacy, confidentiality or therapeutic services, please contact:
NeuroMind Therapy
Stacie Spiler
Email: hello@neuromindtherapy.org
Website: https://neuromindtherapy.org/
By engaging in psychotherapy or counselling services through NeuroMind Therapy, you acknowledge that you have had the opportunity to read and understand these Terms and Conditions and agree to the arrangements outlined above.
Your participation in therapy remains voluntary, and your autonomy, dignity, privacy and wellbeing will be respected throughout the therapeutic relationship.
Your participation in therapy remains voluntary, and your autonomy, dignity, privacy and wellbeing will be respected throughout the therapeutic relationship.