CANCELLATION POLICY

NeuroMind Therapy | Psychotherapy & Counselling

At NeuroMind Therapy, we recognise that meaningful therapeutic work requires trust, consistency and commitment. Your time, privacy and therapeutic journey are valued, and we ask that the same consideration be extended to the time reserved for your sessions.

Rescheduling Policy

We understand that life can be unpredictable and circumstances sometimes change. If you need to reschedule your appointment, please provide at least 24 hours' notice.

Appointments rescheduled with more than 24 hours' notice can be moved without additional charge, subject to availability.

Cancellation Policy

Cancellations made with less than 24 hours' notice may incur the full session fee. This is because appointment times are reserved exclusively for you and late cancellations often prevent the opportunity to offer that time to another client.

Missed appointments (no-shows) without prior notification will also incur the full session fee.

Refund Policy

Payments for completed therapy sessions are non-refundable.

For prepaid sessions or therapy packages, any applicable refunds will be considered in accordance with the agreed service terms and applicable Australian Consumer Law.

Emergencies & Exceptional Circumstances

We recognise that unexpected circumstances, illness and emergencies can arise. If something unforeseen affects your ability to attend, please contact us as soon as possible.

We approach these situations with understanding and discretion and will consider individual circumstances when determining whether a cancellation fee applies.

Our Commitment

NeuroMind Therapy is committed to providing a respectful, safe and supportive therapeutic environment. Consistency and continuity can be important components of the therapeutic process, and this policy helps us maintain availability and provide equitable access to appointments.

Thank you for your understanding and consideration.